sticky

When a product becomes entrenched in an organization. They can't stop using it. There's many reasons this can happen, some good patterns and some dark patterns.

Good:

1. The app is actually useful and saves people time

Bad:

1. People become addicted to the product via Dopamine triggers
2. The platform is too hard to migrate off of, so they don't
3. The organization can't, or won't, pay more for a better system

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Backlinks:

• Basecamp's notifications