Mar 12th -Customer Calls

Mar 12th - Bi-weekly engineering meeting

📊 Weekly goals and commitment

• Those numbers simply "tell a story"'
• "What are you trying to get done this week to solve customer problems (and our own)?"
• To celebrate successes.
• make sure they are reasonable goals
• -probably- means probably not

📞 Customer Calls

• Watch to them doing things, rather than talk to them about doing things.
• maybe be the one talking sometimes.
• Could be the person taking notes
• 💡 send the person a slack for them to ask questions to the customer
• Reach out with messenger 💬
• Synthesis:
  • Do a debrief after call
    • "Quote of the day" - verbatim from the customer
    • Where was their confusion
    • disregard, "happy talk" ("yeah I it's great.")
    • Look for the trends
      • Develop a gut for what customers want (can take years)
    • Things that stood out

Product offsite planning

• Chelsea: Customer focused company
  • Qualitative / Quantitative
  • not done till we keep our goals
  • Keep in mind Mid-market
    • Org mode
    • ...
  • Showing value for messenger
• Brandon: How do we measure success:
  • Define success earlier, not done till we hit it
    • If adoption isn't there, iterate
  • Generative learning
• Adam Jacox:
  • Skyhook team, meta helping people to know how well our customers are doing, it's supper important
    • Make sure your metrics are there

"Sometimes we think we're smarter than the customer"

We should never "fall in love" with product 💔👨🏻‍⚖️, we shouldn't think it's amazing even though it isn't

"They are our boss"
* Measure Happiness 😁😐😩 (with cstat)

Everyone should have a voice

project-management. biweekly-meeting,